Privacy Policy for Business Messaging
Effective Date: 8-14-2025
Last Updated: 8-14-2025
Ridgeline Holiday Lighting values your privacy. This Privacy Policy explains how we collect, use, and protect the information you share with us through our business messaging channels, including SMS text messages, email, in-app chat, and other direct messaging services (collectively, “Messaging Services”).
We send messages during the holiday season answering customer questions, scheduling, payment status, and conversational messaging.
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1. Information We Collect
When you communicate with us via our Messaging Services, we may collect:
• Contact Information: Such as your name, phone number, email address, or username.
• Message Content: The information you send to us, including inquiries, service requests, or other communications.
• Technical Information: Date, time, and delivery status of messages, and device or connection information where applicable.
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2. How We Use Your Information
We use the information collected through Messaging Services to:
• Respond to your questions and provide customer support.
• Process service requests and transactions.
• Send important updates, alerts, and information related to your account or services.
• Improve our services and communication.
• Comply with legal obligations.
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3. Sharing Your Information
We do not sell or rent your personal information. We may share your information only in the following situations:
• Service Providers: With trusted third-party vendors who help us operate our business and Messaging Services.
• Legal Compliance: If required by law, regulation, or legal process.
• Business Transfers: If our business is sold or merged, your information may be transferred to the new owners.
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4. Your Choices
• You may opt out of promotional messages at any time by replying “STOP” to SMS messages or using the unsubscribe link in emails.
• You may request access, correction, or deletion of your information by contacting us at: 678-371-4937.
You may receive help by replaying help to SMS messages or using the help link in emails.
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5. Data Security
We use industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed 100% secure.
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6. Data Retention
We retain your information only as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.
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7. Third-Party Services
If you communicate with us through a third-party platform (e.g., Facebook Messenger, WhatsApp), your use of that service is also subject to their privacy policies.
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8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with the “Last Updated” date revised accordingly.
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9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Ridgeline Holiday Lighting
678-915-9178